• Attend Transfer
• Blind Transfer
• Call Parking
• Call pickup
• Extension pickup
• Forward Call
• Intercom
• Voice Mail
• One Touch Record
• Outgoing call
• Add Follow Me Extension

• Paging System
• Virtual Number
• Roaming Station
• Video Call
• Fax Pass-though
• XML Language for Phone Integration
• User-Defined dial-plan program
• Optional : Call back System

• Auto Provisioning
• Music On Hold
• Phone Lock
• Basic Billing System Report
• Basic Call Report
• Basic Call Detail Record (CDR)
• Personal CDR
• SIP account / SIP trunk
• Site to Site Connectivity with Video support
• Multiple Sites/Server Connectivity (trunk)
• Time Based Outgoing Call Rules
• Programmable Caller ID-specific
• Time Based Incoming Call Rules
• Call Permission for groups
• Multiple Phone Group
• Multiple language voice-prompt management

• Unlimited Levels
• Optional: Connector with external MySQL database
• Optional: Support playback of number ,value ,date
• Support Multiple Language

• Support realtime multiple voice conference room
• Support Conference voice record
• Support authentication
• Support Leader mode conference
• Web Based conference monitoring and Control

• Agent Login/Logoff
• Call Record file backup system
• Call Recording
• Real-time Queue Status
• Whisper, Private Whisper, Channel Spy
• Automatic Call Distribution(ACD) via IVR
• Optional : CRM Integration
• Optional : Screen PopUP via 3rd party program
• Optional : Custom-made Call Center Report
• Real-time Agent Status
• Call monitoring via web interface
• Voice Backup to Local USB drive,SMB drive (window shared)
• Free version of CRM,support direct calling from contact
• CallCenter usage report

• Fax monitoring

• Call Summary Chart
• Conference, Conference Report
• Incoming Call Report

• Web Interfaces

• Voice Interface Hardware
• Analog Trunk
• Digital Trunk

• Firewall Service Setup
• Security module to block unauthorized SIP/SSH connectivity

• Logging System