EDITION
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Software Feature |
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PLEXTEL-SE Special Edition |
PLEXTEL-EE Enterprise Edition |
PLEXTEL-CC CallCenter Edition |
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| Basic Call Features | ||||
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Call Parking |
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Call Pickup |
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Call Forward / Follow me (multiple level) |
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Custom Call Forwarding based on various conditions (Unavailable, Busy, No-Answer). |
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Extension Pickup** |
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Intercom |
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Blind Transfer |
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Attended Transfer |
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One Touch Record |
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Voicemail |
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Voicemail notification via email |
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Outgoing call lock |
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| Advanced Call Features | ||||
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Group Paging system via supported IP-PHONE, Paging Device (SNOM PA) |
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Roaming Station / Reseated |
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Video Call** |
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Fax Pass-through |
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XML language for phone Integration** |
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User-Defined dial-plan program* |
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Virtual Number |
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Optional: Call Back System |
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| PABX Features | ||||
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Multiple language voice-prompt management |
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Multiple Phone Group |
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Call Permission for groups |
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Music on hold files (per group) |
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Time Based Incoming Call Rules |
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Programmable Caller ID-specific call routing for Incoming call (Ex. VIP, Blacklist) |
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Time Based Outgoing Call Rules |
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Multiple Sites/Server Connectivity (trunk) |
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Auto Provisioning** |
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Site to Site Connectivity with Video support |
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SIP account / SIP trunk support for Internet calls via VoIP operator |
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Personal CDR |
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Basic Call Detail Record (CDR) |
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Basic Call Report |
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Basic Billing System Report support multiple rate mapping, discount, exportable to CSV format |
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| IVR Features | ||||
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Unlimited Levels |
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Support of both Internal and Incoming call usage |
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Programmable with multipe selectable functions |
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Support complex call flow |
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Optional: Connector with external MySQL database |
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Optional: Support playback of number, value, date |
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Support multiple Language |
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| Conference Room Features | ||||
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Support realtime multiple voice conference room |
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Support Conference voice record |
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Support authentication |
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Support Leader mode conference |
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Web Based conference monitoring and Control |
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| Call Center Features | ||||
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Whisper |
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Private Whisper |
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Channel Spy |
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Call Recording |
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Agent Login / Logoff |
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Call Queue System (round robin, least recent, fewest call, etc.) |
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Automatic Call Distribution (ACD) via IVR |
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Optional: CRM integration |
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Optional: Screen PopUP via 3rd party program |
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Optional: Custom-made Call Center Report |
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Real-time agent status |
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Real-time queue status |
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Single button Login/Logoff with BLF status |
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Single button Pause/Unpause with BLF status |
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Call monitoring command via web interface |
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Call Record file backup system (manual / automatic with schedule) |
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Voice Backup to Local USB drive, SMB drive (windows shared) |
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Free version of CRM, support direct calling from contact |
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CallCenter Details Report |
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| FAX Server Features (Beta) | ||||
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User based FAX mailbox |
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FAX to Email |
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PDF fax format support |
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Support Incoming / Outgoing fax |
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Support analog Internal FAX machine (via ATA/GATEWAY) |
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IVR based incoming FAX |
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Fax monitoring |
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| Report (Beta) | ||||
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Call-Report and Statistic |
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Call summary Graph/Chart with details |
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Incoming Call Chart, with Answering, Application, Top 10 location, Call Duration, IVR report |
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Internal Call Chart, with Answering, Top 10 Caller, Top 10 Called, Top 10 Conversation Report |
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Outgoing Call Chart, with Answering, Trunk Usage, Call Duration, Top 10 Called, Top 10 Caller Report |
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Hardware and Software summary report |
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| Web Interfaces | ||||
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Thai/English Language |
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User Help menu for features key mapping |
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Messenger Function, allow users to text message on web-interface |
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User Phone Book with multiple addition field support, support click-to-dial, click-to-email |
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Active Call Monitoring |
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Active Phone Monitoring |
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Active Call Hang-up / Transfer |
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Call Record File Viewer |
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Internal Voice Prompt manager (up to 4 language) |
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System Monitor |
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Service Monitor |
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Resource Monitor |
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System Statistic via Graph (Network Usage, CPU usage, Memory Usage) |
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Network Tools (Ping, DNS Lookup, Trace route) |
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PABX features Configuration |
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Network Configuration |
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Firewall Configuration |
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High Availability Configuration |
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Backup / Restore |
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Multiple user level |
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Direct Dialing from Web-Interface |
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User Manager, used to manage permission for each type of the users |
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| PSTN Connectivity Option | ||||
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Support SIP-based VoIP operator |
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Optional: FXS interface |
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Optional: FXO interface |
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Optional: Direct GSM/Mobile Phone Interface |
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Optional: ISDN PRI (E1) |
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Optiona: ISDN BRI |
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Support Gateway connectivity (GSM/ analog / digital E1) |
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Support Carrier grade Hardware Echo Cancellation |
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Support Carrier grade Software Echo Cancellation |
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SKYPE Connect Compatible |
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Skype Connectivity via 3rd party program |
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| Networking Features | ||||
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Static and Dynamic IP-Address |
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Static routing table setup |
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DNS setup |
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Dynamic DNS setup |
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DHCP server, support multiple range |
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Firewall Service setup |
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NTP service setup |
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| MISC Features | ||||
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Security module to block unauthorized SIP/SSH connectivity with LOG files |
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External storage management (USB drive / SMB drive) |
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PowerManagement, allow schedule reboot/restart |
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Support APC UPS with intelligence system shutdown/startup |
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Support UPS monitor, show Battery Capacity, USP Run time, etc. |
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Customize asterisk code and features expandable |
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Logging System |
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Server comparison |
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| BIZ-1 | BIZ-1 |
 FLEX-1 |
 FLEX-1 RM |
 FLEX-2 |
FLEX-2 RM |
 PRECISE-1 |
PRECISE-1 RM |
PRECISE-2 |
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User Capacity | 40 | 40 | 80 | 80 | 160 | 160 | 320 | 320 | 640 |
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Concurrent Call Support (max) | 20 | 20 | 40 | 40 | 80 | 80 | 150 | 150 | 300 |
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Available Expansion Slot | 1xPCI (half-length) | 1xPCI (half-length) | 4xPCIe (2xFull-length) | 1xPCIe | 4xPCIe (4xFull-length) | 1xPCIe | 5xPCIe | 1xPCIe | 4xPCIe (half-length) |
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Internal FXO (max) | 8 (TDM800 / A200) | 8 (TDM800 / A200) | 16 (A200), 24(A400) | 8 (A200) | 16 (A200), 48 (A400) | 4 (A200) | 20 (A200), 46 (A400) | 4 (A200) | 14 (A200) |
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Internal E1 (max) | -- | -- | 1 | 1 | 2 | 2 | 4 | 4 | 4 |
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External FXO (max) | 16 (Astribank) | 16 (Astribank) | 40 (Astribank) | 40 (Astribank) | 64 (Astribank) | 64 (Astribank) | 96 (Astribank) | 96 (Astribank) | 128 (Astribank) |
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External E1 (max) | -- | -- | 1 | 1 | 2 | 2 | 4 | 4 | 4 |
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SIP TRUNK | Unlimited | Unlimited | Unlimited | Unlimited | Unlimited | Unlimited | Unlimited | Unlimited | Unlimited |
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Harddisk | SATA | SATA | SATA | SATA | SATA (Raid-1) | SATA (Raid-1) | SATA (Raid-1) | SATA (Raid-1) | SATA (Raid-5) |
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CallCenter - CallRecording (hrs) | 10,000 hrs | 10,000 hrs | 15,000 hrs | 15,000 hrs | 15,000 hrs | 15,000 hrs | 15,000 hrs | 15,000 hrs | 30,000 hrs |
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CallCenter - Recording Channel (max) | 8 | 8 | 20 | 20 | 40 | 40 | 80 | 80 | 100 |
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CallCenter - Agents (max) | 8 | 8 | 20 | 20 | 40 | 40 | 80 | 80 | 100 |
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Server Type | Appliance | Appliance | SERVER (DELL T110II) | SERVER (DELL R210) | SERVER (DELL T310) | SERVER (DELL R310 | SERVER (DELL T410) | SERVER (DELL R410) | SERVER (R710) |
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RackMount Size | - | 1U | - | 1U | - | 1U | - | 1U | 2U |
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Power Supply | Single | Single | Single | Single | Single | Single | Single | Single | Redundant |
